Refund & Returns Policy
We want you to have a smooth and satisfactory shopping experience with BookMyGadget.
1. Overview
At BookMyGadget, we take care to ensure that every order is packed and delivered in good condition. If you receive a product that is eligible for return under this policy, you may request a return within the applicable return period.
Please carefully read the following terms before requesting a return or refund.
2. Return Eligibility
Eligible products may be returned within 7 days from the date of delivery.
To be eligible for a return, the product must generally be:
- Unused and in its original condition.
- Returned with the original packaging.
- Returned with all accessories and included items.
- Accompanied by the original invoice or order details.
- Free from damage caused by misuse or improper handling.
3. Damaged, Defective or Incorrect Product
If you receive a product that is damaged, defective or different from the product ordered, please contact BookMyGadget customer support as soon as possible after delivery.
To help us process your request quickly, you may be required to provide photographs or videos showing the product, packaging and any visible damage or defect.
Important
Please do not discard the original packaging, tags, accessories or other items received with the order until your return request has been resolved.
4. Non-Returnable Situations
A return request may be rejected if the product has been:
- Used, worn or damaged after delivery.
- Damaged due to accidental damage or improper handling.
- Modified, repaired or altered without authorization.
- Returned without original packaging or required accessories.
- Returned after the applicable return period.
- Damaged due to misuse or failure to follow product care instructions.
Products that are specifically marked as non-returnable on the product page or at the time of purchase will not be eligible for return unless required by applicable law.
5. How to Request a Return
To request a return, please contact our customer support team using the contact details provided below.
Contact Us
Contact BookMyGadget within the applicable return period.
Share Order Details
Provide your order number and the required product information.
Verification
Our team may review the request and ask for photographs or videos where necessary.
Return / Resolution
If approved, we will provide the applicable return, replacement or refund instructions.
6. Return Shipping
Return shipping arrangements and applicable charges may depend on the reason for the return.
Where the return is due to a damaged, defective or incorrect product, BookMyGadget may arrange or provide appropriate return instructions, subject to verification and approval.
For other return requests, applicable return shipping charges may be borne by the customer.
7. Product Inspection
Once the returned product is received, BookMyGadget may inspect the product to verify its condition and eligibility under this policy.
A return or refund will only be processed after the product satisfies the applicable return conditions.
8. Refund Policy
If your return is approved and a refund is applicable, the refund will generally be processed through the original payment method or another applicable payment method.
Refund Processing
The time taken for the refunded amount to appear in your bank account, card or payment account may vary depending on the payment gateway, bank or financial institution.
9. Refund Conditions
Refunds may be subject to the following conditions:
- The return request must be submitted within the applicable period.
- The returned product must meet the eligibility requirements.
- The product must pass our return inspection where applicable.
- Any applicable deductions or charges will be communicated where required.
10. Replacement
Where a product is found to be defective, damaged or incorrect, we may offer a replacement instead of a refund, subject to product availability and verification.
If a replacement is not available, an eligible refund may be provided in accordance with this policy.
11. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
12. Fraudulent or Abusive Returns
BookMyGadget reserves the right to refuse returns or refunds where there is reasonable evidence of fraudulent activity, misuse of the return policy, repeated abusive returns or other unlawful activity.
13. Consumer Rights
Nothing in this Refund & Returns Policy is intended to limit or exclude any rights or remedies available to customers under applicable Indian consumer protection laws.
14. Changes to This Policy
BookMyGadget may update or modify this Refund & Returns Policy from time to time.
Any changes will be published on this page along with an updated Last Updated date.
Contact BookMyGadget
For return, replacement or refund-related queries, please contact our customer support team.
